Privacy Policy

Last updated: January 15, 2025

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Information We Collect

We collect information you provide directly to us, such as when you create an account, place an order, or contact us for support.

Types of Information:

  • Personal information (name, email, phone number)
  • Address and location information
  • Payment and billing information
  • Delivery preferences and history
  • Communication records
  • Device and usage information

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services.

  • Process and fulfill delivery orders
  • Communicate with you about your deliveries
  • Provide customer support
  • Process payments and prevent fraud
  • Improve our services and user experience
  • Send important updates and notifications
  • Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except as described below:

  • With drivers to facilitate deliveries (limited information only)
  • With payment processors to handle transactions
  • With service providers who assist in our operations
  • When required by law or to protect our rights
  • In connection with a business transfer or acquisition

Data Security

We implement appropriate security measures to protect your personal information:

Encryption

All data is encrypted in transit and at rest using industry-standard encryption.

Access Control

Strict access controls ensure only authorized personnel can access your information.

Your Rights

You have the following rights regarding your personal information:

  • Access and review your personal information
  • Correct inaccurate or incomplete information
  • Delete your account and associated data
  • Opt-out of marketing communications
  • Request data portability
  • File complaints with regulatory authorities

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze usage patterns.

Note: You can control cookie settings through your browser preferences. However, disabling cookies may affect some functionality of our service.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: privacy@plighthero.com
Phone: (555) 123-HERO

Address:
Plight Hero Privacy Office
South Florida, FL

Questions About Our Privacy Policy?

We're here to help you understand how we protect your information